Streamline Your Early Collections with KanBo’s MBLC Leasing Collection

Welcome to KanBo, the ultimate work coordination platform designed for the automotive industry. We are excited to introduce our MBLC Leasing Collection product tour for Communication in Automotive, specifically tailored to streamline the early collection activities of car leasing companies.

Overview:

Our MBLC Leasing Collection product is designed to optimize the early collection process with features such as WeChat, SMS, VA, phone call, restructure, investigation, and more. Our platform aims to facilitate smart factory operations, streamline project management, foster collaboration and solve complex problems for car leasing companies.

Feature Benefits:

With MBLC Leasing Collection, you can expect the following benefits:

-Optimized early collection process with multiple communication channels tailored to the customer’s preferences.

-Transparent reporting and monitoring of performance targets such as delinquent ratios and cure ratios.

-Smooth communication across departments with daily business support to ensure effective and efficient operation.

-Customer-centric approach with tailored recommendations for each unique case.

Product Tour:

Our MBLC Leasing Collection product tour will provide you with a step-by-step guide on how to optimize your early collection process and improve your communication with customers.

1. Early Collection Management: Define, optimize, and monitor your early collection process with features such as WeChat, SMS, VA, phone call, restructure, investigation, and more.

2. Collection Call Performance Monitoring: Monitor daily and monthly vendor performance reports and review case follow-up quality to ensure that vendor phone call collection activities and behaviors meet MBFS standard.

3. Outsourced Case Management: Closely work with external collection agents on outsourced collection cases, follow up on the cases’ progress, and provide proper collection suggestions to agents.

4. Process Optimization and Project Involvement: Lead early & late collection process/manual/SOP updates, optimize the early & late process and drive initiatives with involvement in early & late related projects.

Communication in Automotive:

Effective communication with the customer has never been more important. With MBLC Leasing Collection, you can expect a customer-centric approach with tailored recommendations for each unique case. Our platform offers multiple communication channels tailored to the customer’s preferences, ensuring a smooth and effective communication process.

In conclusion, KanBo’s MBLC Leasing Collection product offers a comprehensive and efficient solution for car leasing companies’ early collections. By streamlining the early collection process, optimizing performance targets, and improving communication with customers, our platform is designed to help you stay ahead of the curve in the fast-moving automotive 4.0 world.

Monday: Task and Process Management

On the first day of the week, start by creating tasks and processes for MBLC Leasing Collection in KanBo. Using KanBo Workspaces and Spaces, designate tasks and establish timelines for specific projects. Use the Kanban View to help you visualize your workflow, and the Calendar View to create deadlines and reminders. With KanBo Cards, assign team members, add checklists and documents, and set card statuses to keep everyone on the same page.

Tuesday: Collaborative Problem-Solving

On Tuesday, focus on collaborative problem-solving. Use KanBo’s Comments feature to communicate with team members and share updates on specific projects. Follow coworkers and utilize the @Mentions and Notification features to keep everyone in the loop. Take advantage of KanBo’s Mind Map View to brainstorm and visualize new solutions to complex problems.

Wednesday: Resource Management

On Wednesday, manage resources with KanBo’s Resource Management features. Utilize the dashboards and reports to track progress and identify areas for improvement. Assign tasks according to each team member’s skillset and workload. Use the Gantt Chart and Timeline View to schedule and monitor project timelines, while keeping track of every document and communication about each project.

Thursday: Document Management and Collaboration

On Thursday, focus on document management and collaboration. Use KanBo’s cloud-based storage to securely store and quickly access files across different spaces and projects. With multiple document sources and document versioning, ensure that everyone has the latest version of documents, and that previous file versions are not deleted. Make it easy for your team to find the documents they need using KanBo’s search features. Use the Document View and List View to see and manage all the related documents in one place.

Friday: Review and Evaluation

On Friday, review and evaluate progress with the help of KanBo’s activity streams and reporting features. Make sure that all goals were met, and evaluate each project using KanBo’s detailed reporting tools. Discuss any issues or insights with other team members, review their feedback and build on their insights. Celebrate accomplishments and identify what can be improved the following week.

It’s a common misconception that KanBo is just a communication tool. While KanBo does enable teams to communicate and collaborate in real-time, it offers much more than that.

KanBo is a work coordination platform that streamlines work processes and provides a unified work management solution for large enterprises. With KanBo, teams can manage every aspect of their work, from task assignments and scheduling to document management, resource allocation, and reporting.

The platform enables teams to work in a structured environment with clearly defined roles, responsibilities, and deadlines. KanBo has multiple views, such as Kanban, table, Gantt chart, and timeline, which allow teams to visualize their work progress and identify roadblocks in real-time.

KanBo has powerful search capabilities that allow teams to find information quickly and easily. The platform integrates with multiple document sources, such as SharePoint, OneDrive, and Google Drive, making it easy to access and manage all documents in one place.

KanBo also offers advanced features like card templates, card relations, and card blockers that enable teams to automate processes, reduce manual work, and ensure consistency in work practices.

Furthermore, KanBo provides analytics and reporting capabilities that help teams monitor their work progress, identify areas for improvement, and make data-driven decisions.

In summary, KanBo is much more than a communication tool. It’s a powerful work coordination platform that provides a comprehensive solution for large enterprises to manage their work processes efficiently and effectively.

Q&A

1. Is KanBo’s MBLC Leasing Collection product specifically designed for the automotive industry?

Yes, KanBo’s MBLC Leasing Collection product is specifically tailored to streamline the early collection activities of car leasing companies in the automotive industry.

2. Can KanBo’s MBLC Leasing Collection product help with communication between the company and its customers?

Yes, KanBo’s platform offers multiple communication channels that are tailored to the customer’s preferences. This ensures a smooth and effective communication process, allowing for a customer-centric approach with tailored recommendations for each unique case.

3. Is KanBo’s MBLC Leasing Collection product equipped with tools to monitor and optimize performance targets?

Yes, KanBo’s platform allows for transparent reporting and monitoring of performance targets such as delinquent ratios and cure ratios. In addition, it facilitates smart factory operations, streamlines project management, and fosters collaboration to help solve complex problems for car leasing companies.

Use Case: Optimizing Early Collection Process with KanBo MBLC Leasing Collection

Let’s take a look at how KanBo MBLC Leasing Collection can be used to optimize the early collection process. Meet Sarah, a collections manager at a car leasing company. She is struggling to manage the high volume of customer accounts and late payments. With KanBo MBLC Leasing Collection, Sarah can streamline the early collection process and communicate more effectively with customers. Here’s how:

1. Early Collection Management

Sarah can define, optimize, and monitor her early collection process using KanBo MBLC Leasing Collection. She can use WeChat, SMS, VA, phone calls, restructuring, and investigations to reach out to customers and make payment arrangements. With all these channels in one place, Sarah can manage her team’s performance and ensure that delinquent ratios and cure ratios are accomplished. Additionally, she can escalate potential risks to the late team and make sure that the restructuring process is optimized for efficiency.

2. Collection Call Performance Monitoring

Sarah can use KanBo MBLC Leasing Collection to monitor daily and monthly vendor performance reports. If she finds any abnormal performance, she can analyze it and communicate with OVM timely. She can also review sample cases to ensure that the vendor’s phone call collection activities and behavior meet MBFS standard and working processes. Sarah can conduct ad-hoc business analysis and resolve special cases that are escalated from vendor-side.

3. Outsourced Case Management

Sarah can closely work with external collection agents using KanBo MBLC Leasing Collection. She can follow up on the cases’ progress and provide proper collection suggestions to agents. She can also monitor and motivate the agent’s performance and activities to meet MBFS compliance requirements.

4. Process Optimization and Project Involvement

Sarah can use KanBo MBLC Leasing Collection to lead early and late collection process/manual/SOP updates. She can optimize the early and late process and drive initiatives with involvement in early and late related projects.

KanBo MBLC Leasing Collection offers Sarah a comprehensive solution to manage the early collection process, optimize performance targets, and improve communication with customers. With KanBo’s features like WeChat, SMS, VA, phone call, restructure, and investigation, Sarah can reach out to customers through multiple channels. Additionally, real-time communication using comments and presence indicator 1 can help Sarah collaborate with others effectively. Even if she needs to edit a comment, she can do so within 5 minutes with the Edit feature.

In conclusion, Sarah can use KanBo MBLC Leasing Collection to streamline the early collection process and communicate more effectively with customers. With features like early collection management, collection call performance monitoring, outsourced case management, and process optimization and project involvement, Sarah can manage every aspect of her work from task assignments and scheduling to analytics and reporting.